Dear residents of Tashkent,

We understand that the issue of rising hot water and heating tariffs is a cause for concern, and we are ready to explain the current situation in detail.

On September 12, 2024, the Kengash of People's Deputies of the city of Tashkent approved a proposal to increase tariffs for residents and legal entities (except budget organizations) by 15%.

Why are tariffs increasing?

The tariff increase has been driven by rising prices for energy resources — gas and electricity — which are essential for the production of heat and hot water.

In 2023, electricity tariffs for businesses increased significantly. To cover these additional costs, we were forced to raise tariffs for budget organizations and other legal entities effective December 2, 2023.

However, our residential tariff remained unchanged until the end of the 2023/2024 heating season. From April 2, 2024, it increased by 15%, which is significantly below the rate of growth in energy prices. This was the first residential tariff increase since 2019. As you can see, we are making every effort to keep tariff growth gradual and moderate in order to avoid sharp price hikes.

What about subsidies?

The current residential tariff covers 16% of the base tariff. After the upcoming 15% increase, it will cover 18%. The remaining portion will continue to be compensated by government subsidies.

When will the new tariffs take effect?

The decision of the Kengash of People's Deputies of the city of Tashkent is an intermediate step in the process of approving and applying the new tariff. The next steps are:

1. The Kengash's decision is forwarded for consideration to the Hokim of Tashkent.
2. The draft decision of the Hokim is published on the portal www.regulation.gov.uz for public review and discussion. The discussion period is 15 days.
3. The Hokim of Tashkent signs the final decision. The tariffs will take effect 15 days after the publication of this decision.

The date on which the tariffs take effect will be announced on the official resources of Veolia Energy Tashkent and in the media.

We understand that a tariff increase is a significant burden. However, Veolia Energy Tashkent, like everyone else, depends on energy prices, which determine our costs. The tariff increase was a forced measure. We are doing everything possible to maintain a balance between economic reality and support for our citizens.

Since July 1, 2022, the French company Veolia, through its subsidiary Veolia Energy Tashkent, has become the operator of Tashkent's district heating system.

The company is responsible for the transportation and distribution of thermal energy from heat-generating facilities ("Tashteplocentral", "TashCHP") to consumers. Veolia also generates 10% of the city's thermal energy at 218 local boiler houses, supplying heat to the residents of Tashkent.

The company is responsible for the transportation and distribution of thermal energy from heat-generating facilities ("Tashteplocentral", "TashCHP") to consumers. Veolia also generates 10% of the city's thermal energy at 218 local boiler houses, supplying heat to the residents of Tashkent.

As we previously reported, the tariff increase was driven by rising prices for resources — gas, electricity, and cold water — required for the production of heat and hot water. The new tariffs will take effect on November 15, 2024.

Based on the decision of the Tashkent City Kengash of People's Deputies No. VI-107-147-14-0-K/24 dated September 12, 2024, and the decision of the Hokim of Tashkent No. 773-14-0-Q/24 dated October 31, 2024, "On the Approval of New Regulated Prices (Tariffs) for Heating Services Provided by Veolia Energy Tashkent LLC":

− the base tariff (664,465 soums/Gcal, excluding VAT) and the tariff for budget organizations (801,963 soums/Gcal, excluding VAT) remain unchanged;

− the retail tariff for residents of multi-story residential buildings increases by 15% and will amount to 121,617 soums/Gcal (excluding VAT);

− the tariff for legal entities increases by 15% and will amount to 244,497 soums/Gcal (excluding VAT).

The new tariffs will take effect 15 calendar days from the date of this publication, i.e. from November 15, 2024.

In accordance with Clause 95 of the Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 194 dated July 15, 2014, when a consumer makes advance payments (prepayments) for heating and hot water supply services, the supplier (Veolia Energy Tashkent) applies the tariffs that were in effect at the time of payment (for the period covered by the advance payments, but not exceeding 12 months).

The 2024–2025 Heating Season in Tashkent Will Begin on November 7

The heating connection process will be carried out in stages. Social facilities such as kindergartens, schools, and hospitals will be connected first, followed by residential buildings and administrative facilities.

In accordance with the decision of the Hokim of Tashkent No. 785-14-0-Q/24 dated November 4, 2024, the heating season will begin on November 7. Veolia Energy Tashkent is commencing heat supply according to the approved schedule in compliance with the Hokim's resolution.

Please note that according to the "Rules for the Provision of Heating Services in Apartment Buildings," approved by Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 194 dated July 15, 2014, "the heating period must begin on the day following the end of a 5-day period during which the average daily outdoor air temperature is below 8°C."

➡️ The heating connection process will be carried out in stages.

Social facilities such as kindergartens, schools, and hospitals will be connected first, followed by residential buildings and administrative facilities.

➡️ Heating charges will begin from the date of actual connection.

The heating connection date will be recorded in a bilateral act signed by the Management Company.

➡️ What should I do if the radiators are cold?

If heating in your building is uneven or the radiators remain cold, please contact your Management Company. Heat distribution within the building falls within their responsibilities.

➡️ Where should I report an emergency?

If you discover an emergency on the heating networks, call the short number 1347.

Sample contracts between Veolia Energy Tashkent LLC and individuals "On Heat Supply to an Apartment Building between the Supplier, the Executor, and the Consumer (owner of a residential premises)" and "On the Use of Thermal Energy in the Form of Hot Water" with legal entities.

📢 Dear residents of Tashkent!

Based on the Resolution of the Hokim of Tashkent No. 767-14-0-Q/25 dated October 27, 2025, new tariffs for centralized heating services provided by Veolia Energy Tashkent have been approved, calculated in accordance with the current legislation of the Republic of Uzbekistan.

According to the document, effective November 12, 2025, the tariffs (excluding VAT) are as follows:

🔹 Base tariff — 711,641 soums/Gcal

🔹 For residents — 139,860 soums/Gcal

🔹 For budget organizations — 952,797 soums/Gcal

🔹 For legal entities — 342,296 soums/Gcal

Thanks to the government subsidy mechanism, residents of the capital are not required to pay the full cost of thermal energy — they pay 19.7% of the base tariff, while 80.3% of the costs are compensated from the local budget.

The tariffs were approved by the Tashkent city hokimiyat based on economic calculations and technical data provided by the company's specialists.

Dear colleagues, consumers, and partners!

Veolia Energy Tashkent LLC is consistently implementing an anti-corruption system that complies with international standards and the requirements of national legislation. We consider the fight against corruption an important indicator of a company's maturity and a foundation for its sustainable development.

Corruption harms society, reduces the efficiency of companies, and creates risks for business and the community. Therefore, we strive to foster a culture of zero tolerance for corruption, uniting the efforts of employees, consumers, and suppliers.

Veolia Group, of which Veolia Energy Tashkent LLC is a part, adheres to strict principles of corporate ethics and compliance rules. Within the framework of these principles, the company has established a Compliance Service, whose activities include:

• early identification and prevention of corruption risks;
• analysis and assessment of potential counterparties;
• elimination of the causes and conditions for corruption offenses;
• fostering a culture of accountability and integrity among employees.

We emphasize: any actions involving the receipt or transfer of funds from consumers, suppliers, or third parties are strictly prohibited within our company. Compliance with this rule is mandatory for every employee.

If you become aware of any acts of corruption on the part of Veolia Energy Tashkent LLC employees, please report them to: uz.compliance@veolia.com, as well as at: https://veolia.whispli.com/ethique

Dear residents of Tashkent!

In connection with the spread of false information about the possible disconnection of hot water and heating in apartment buildings due to neighbors' debts, we state with full responsibility: disconnection of utility services due to neighbors' debts does NOT reflect reality❗️

We greatly value your attention to the quality of utility services and assure you that we are making every effort to provide them in a stable and uninterrupted manner.

❗️We ask you to rely only on the Company's official sources of information and not to spread unverified claims.

Thank you for your understanding and cooperation! Together we are creating comfortable conditions for the life and development of our city.

Sincerely, Veolia Energy Tashkent

Address by the General Director of Veolia Energy Tashkent LLC to Colleagues, Consumers, and Business Partners on Legal Compliance and Anti-Corruption

Dear colleagues, consumers, and business partners!

In the context of active economic development and increasing competition, each of us bears responsibility for upholding the principles of legality, transparency, and integrity. Violations of antitrust legislation and any manifestations of corruption undermine public trust, distort market mechanisms, create unequal competitive conditions, reduce the quality of services provided, and slow the development of organizations and the state as a whole.

Combating corruption and complying with antitrust regulations are unconditional priorities of Veolia Energy Tashkent LLC.

Veolia Energy Tashkent LLC consistently implements a set of measures aimed at:

· increasing the openness and transparency of procedures;

· ensuring equal conditions for all market participants;

· preventing any forms of unfair conduct;

· strengthening internal control and the compliance system;

· improving mechanisms of interaction with government authorities;

· enhancing corporate culture and legal literacy among employees.

Veolia Energy Tashkent LLC is modernizing internal processes, strengthening oversight of legal compliance, implementing anti-corruption tools, and expanding opportunities for public and internal monitoring. However, the effectiveness of these measures largely depends on your engagement — employees, consumers, business representatives, and public organizations.

We support and encourage fair, professional, and responsible conduct.

Our goal is to build a fair business environment based on trust, competence, innovation, and quality results — not on violations of the law or the use of unfair schemes.

I am confident that through our joint efforts we can strengthen the legal and ethical foundations of Veolia Energy Tashkent LLC's operations, enhance its effectiveness, and increase the level of trust from society and business partners.

In this regard, I appeal to all colleagues, consumers, and business partners:

should you discover any facts of corruption, violations of antitrust legislation, abuse of authority, or any suspicious or unlawful situations within the Veolia Energy Tashkent LLC system, I ask you to report them immediately through the following channels:

· in writing — through the official channels of Veolia Energy Tashkent LLC;

· verbally — by contacting the relevant departments of Veolia Energy Tashkent LLC;

· electronically — through the following channels:

· uz.compliance@veolia.com;

· https://veolia.whispli.com/ethique;

· t.me/Veolia Operativ Markazi

Every submission will be reviewed objectively, comprehensively, and in strict accordance with the legislation of the Republic of Uzbekistan and the internal regulatory documents of Veolia Energy Tashkent LLC.

Veolia Energy Tashkent LLC guarantees the confidentiality of whistleblowers and protection from any form of retaliation.

General Director Veolia Energy Tashkent LLC

The Company has distributed functions and responsibilities among its structural divisions, and responsible persons act on the basis of the Regulation "On Antitrust Compliance," as well as other procedures and internal regulations.

During the reporting period, the following measures were implemented: the procedure for approving draft internal regulations was established; legal review of contracts was conducted; internal approval procedures were introduced.

Permanent communication channels are in place for reporting actions that lead or may lead to the restriction of competition, as well as to the infringement of the rights and legitimate interests of consumers: uz.compliance@veolia.com; https://veolia.whispli.com/ethique; https://t.me/VeoliaOperativMarkazi; oral and/or written submissions.

In order to prevent violations of competition legislation and enhance the knowledge of the Company's employees, trainings and an educational seminar were held during the reporting period, and testing was conducted among the Company's senior managers. No violations of competition legislation were identified during the reporting period.

Dear consumers of Veolia Energy Tashkent! We would like to remind you of our digital services and other types of services available to you.

1. Online Payments Heating service payments are currently available through all major payment platforms in the personal account on the veoliaenergy.uz website. Additionally, payments can be made at bank teller windows in the district offices of "Teplosbit." Please let us know in more detail what types of issues you have encountered with online payments, and we will review them thoroughly.

2. Digital Services and Consumer Interaction Through the personal account, consumers can:

• check their current balance;
• submit meter readings;
• register and re-register metering devices;
• submit inquiries on any matter.

In addition, consumers can use our Telegram bot. We invite you to read our instructions (https://t.me/veoliaenergytashkent_official/1196) on how to use it.

3. Smart Meter Installation Since December 2024, a smart meter installation program has been gradually rolled out across Tashkent. These meters automatically transmit readings without any action required from consumers. Installation is carried out free of charge as part of a 4-year investment program. Currently, some readings are already being transmitted automatically. A full transition to automatic meter reading is planned by the end of 2028, in accordance with the investment program, as it involves the phased modernization of infrastructure and installation of additional equipment. Once all work is completed, the meter reading process will be fully automated.

4. Instant Billing An instant calculation system has been introduced, whereby consumption calculation and balance updates are performed immediately after meter readings are submitted. This means consumers can see their current balance and charges in real time, without waiting for the end of the billing period. This approach improves billing transparency and allows consumers to promptly monitor their consumption and payments.

5. Separate Billing by Service Type In the personal account, charges are displayed separately for each type of utility service — heating and hot water supply are shown individually. This allows consumers to clearly see which service they are being charged for and in what amount. It simplifies understanding of the payment structure and eliminates the merging of different services into a single sum. Separate display also makes it easier to verify the accuracy of charges and carry out reconciliation when questions arise, thereby increasing overall billing transparency.

Recently, social media and various publications have been discussing the topic of smart hot water meters, with concerns being raised that the installed devices do not always transmit readings automatically.

What is actually happening

The hot water meters installed in a number of Tashkent districts are modern ultrasonic digital meters that technically support remote data transmission. Their selection and procurement are carried out within the framework of approved heating system modernization programs. All installed devices comply with current technical requirements.

At the same time, automatic transmission of readings depends not only on the meter itself, but also on the communication infrastructure, which includes:

· receiving antennas, · data transmission channels.

At the current stage, coverage of the receiving infrastructure is not yet complete. In certain buildings:

· the signal from the meter may not reach the antenna; · the structural features of buildings may hinder stable data transmission; · in some cases, external radio frequency conditions affect signal reception quality, including the location of objects that may reduce the stability of wireless communication; · obtaining permits for the activation of new antennas is also required, which involves regulated procedures. The Company is making every effort to accelerate and streamline this process.

If automatic data transmission is temporarily unavailable, this does not mean that the device is "not working" or "not supported by the system."

It is important to note that even in the absence of a connection, the meter continues to accurately measure the volume of hot water consumed and stores the data in its internal memory. Once a stable connection is restored, the accumulated readings are transmitted to the system automatically.

In such cases:

· the meter is registered in the information databases; · readings are accepted manually — by phone, through the call center, or upon the consumer's request.

Why the installation of such meters is justified

It is important to understand: a "smart" meter is an investment in a long-term digital metering model.

Even when readings are temporarily entered manually, such devices:

· provide more accurate consumption metering; · reduce the human factor in reading collection; · are ready for automatic data transmission without equipment replacement as the infrastructure develops.

This is a fundamental distinction from outdated mechanical meters.

What comes next

Work on expanding the data reception network and developing digital systems is continuing in phases.

As new antennas are connected, an increasing number of meters will transition to fully automatic reading transmission.

Until this phase is complete:

· consumers incur no additional costs; · manual reading submission is a temporary procedure; · charges are calculated in accordance with current legislation.

We thank residents for their feedback and understand the questions that arise.

All inquiries are recorded and used to prioritize system development and improve service quality.

Sincerely, Veolia Energy Tashkent

Dear residents of Tashkent!

From March 24 to May 1, 2026, testing of the main heating networks will be carried out (pressure testing for mechanical strength and tightness).

Purpose of the tests: Preparation for the heating season in accordance with international safety standards, in order to identify defects and ensure uninterrupted heat supply during winter.

We ask drivers, pedestrians, and people in administrative and residential buildings to be attentive and exercise caution.

Please note the hot water supply schedule: From March 24 to March 31: tests will be conducted with brief interruptions to hot water supply. From April 1 to May 1: tests will be conducted without interruption to hot water supply.

Address list of heat source zones:

TC-1 (M-1.4), April 9, 16 — pressure testing

Mustaqillik Avenue, Mirzo Ulugbek St., Buyuk Ipak Yuli, Kary Niyoziy, Muhammad Yusuf, Sayram, Tamarakhonim, Akkurgan, Utkira Sultonova, Osiyo, Lva Tolstogo, Navnikhol, 3rd Navnikhol St., Yassi, Kalandar, Buz, 5th Sayram Lane, 7th Sayram Lane, Chust, Katta Darkhan, 2nd Katta Darkhan Lane, Geologiya, Ibrakhima Muminova, Niyozbek Yuli, Kichik Khalka Yuli, Katta Khalka Yuli, Durmon Yuli, Shakhriabad, Ziyolilar, Mirzokalon Ismoiliy, Parkent, Bogishamol, Namaganskaya, Zarbulak, Kirkyigit, Tamarakhonim Lane, Ozodlik, Yalangach, Tashselmash, Mavlono Riyozi, Buz-1 neighborhoods, TashGRES settlement, Khamid Alimdjan Square, Tashkent State Agrarian University zone.

TC-2, April 7, 22 — pressure testing

Mirzo Ulugbek St., Temura Malika, Avaykhon, Mingbulak, Mirishkor, Shukura Burkhanova, Razzoka Khamroeva, Salom, Durmon Yuli, Feruza, Karasu – 1, 2, 3, 4, 6, Buz-2, Feruza neighborhoods.

TC-3 (M-1.4), April 6, 13 — pressure testing

Bunyodkor Avenue, Navoi St., Almazar, Beruni, Islama Karimova, Karatash, Furkat, Afrosiab, Kichik Khalka Yuli, Shifonur, Ziyo, Karakamysh, Talabalар, Universitetskaya, Samarkand Darvoza, Abdulla Kadyri, Kukcha Darvoza, Beshagach, Nurafshon, Pakhtakor, Khuvaido, Gulabad, Chorsu Square, Chorsu, Karatash, Almazar, Beshagach, Ts-10, 11, 13, 14, 26, 27, 28, B-1, B-2, B-3, Karakamysh 2/1, Talaballar Shaharchasi neighborhoods, TashGTU zone.

TC-4 (M-0.1), April 8, 23 — pressure testing

Amir Temur and Mustaqillik Avenues, Osiyo St., Bogishamol, 1st Minor Dead End, Chingiza Aytmatova, Kichik Khalka Yuli, Khamida Alimdzhana, Minguruk, Abdulla Kadyri, Bodomzor, Kurgazma, Kozitarnov, Girgiгtepa, Shivli, Shukhrat, Bogiravon, Mukarrams Turgunbaevoy, Gulsaray, Sebzar, Oltinsoy, Shimoliy Olmazor, Zulfiyakhanum, Labzak, Nurafshon, Karakamysh, 1st Karakamysh St., Ts-1, 2, 5, 6, 12, 15, Ts-17, 18 (Sebzar), Takhtapul, Karakamysh 1/1, 1/2, 1/3, 1/4, 2/1, 2/3, 2/4, 2/5 neighborhoods, Khamid Alimdjan Square.

TC-4 (M-4.8), April 7, 24 — pressure testing

Amir Temur Avenue, Akhmada Danisha St., Yangi Shakhаr, Dekhkanabad, Sakhibkor, Katta Khalka Yuli, Shakhristаnskaya, Uch Kakhramon, Moykurgan, Rikhsili, Yangi Yunusabad, Yunusota, Dzhumamasjid, Yunusabad quarters 1–19 neighborhood.

TC-5 (M-0.4), April 8, 15 — pressure testing

Zargarliq St., Lutfi, Katartal, Gulistan, Farhadskaya, Choponota, Bogibоston, Kichik Khalka Yuli, Nakkashlyk, Dombrabаd, 4th Dombrabаd Lane, Serkuyosh, Usmir, Takhiаtash, Shirin, Maksuda Sheykhzada, 1st Katartal St., 2nd Katartal St., Al-Khorezmi, Katta Khirmontepa, Chilanzar quarters 5–12, G9A, 16–20, 24–26, Ts, 20A, Dombrabаd, Shark, Gulistan, Al-Khorezmi-1, 2 neighborhoods.

TC-6, March 24 — design temperature, April 15, 22 — pressure testing

Munis St., Sarikul, Eski Sarikul, Yangizamon, Yangi Kuyluk, Abduraufa Fitrata, Fargona Yuli, Tallimardjan, Fayzabad, Mehrdjan, Saykhun, Surkhаn, Kuyluk–1–7, Kuyluk–Obvodnaya neighborhoods.

TC-7, March 25 — design temperature, April 6, 13 — pressure testing

Korasuw St., Beshаryk, Birlashgan, 2nd Birlashgan Lane, Elbek, Asаlоbоd, Kuruvchilar, Uysozlar, Parkent, Chulpon, Alimkent, Akhangaran Highway, Tuzel–1, 2, 3, 4, Uysozlar–1, Asаlоbоd–1, 2, Aviasozlar Shaharchasi–1, 1a, 2, 3, 4 neighborhoods.

TC-8, March 25 — design temperature, April 16, 23 — pressure testing

Yangi Sergeli Yuli St., Mehrigiyо, Sugdiyona, Kipchak, Chinar, Davlatabad, Dustlik, Mirzo Tursunzada, Dzhahonarо, Kurgontepa, Sergeli 1–8A, Yuldosh–1–18, Ts-1, 2, 3, Dustlik–1, 2 neighborhoods.

TC-9, March 24 — design temperature, April 10, 17 — pressure testing

Takachi St., Gulistan, Shirin, Lutfi, Katta Khalka Yuli, Urikzor, Katta Khirmontepa, Kichik Khalka Yuli, Beshkayragach, Tukimachi, Nashriyet, Yusufa Sakkoki, Foziltepa, Farhadskaya, Shark, Al-Khorezmi–1, 2, Beshkayragach, Gulistan, Izza, Chilanzar quarters 7, 13–15, 21–25, 30, 31, Urikzor market zone neighborhoods.

TC-10, March 27 — design temperature, April 9, 24 — pressure testing

Beltepa St., Farabi, Mukhbir, Mirzo Goliba, Shifоkorlar, Talabalаr, Universitetskaya, 1st Karakamysh St., 2nd Shifоkorlar St., Kamarniso, Beltepa, Ibn Sino-1, 2, Dzharаryk, Kamarniso, Beshkurgan–1, 2, 3, 4, Karakamysh–2/4, Olimpiya, Shifоkorlar Shaharchasi, Talabalаr Shaharchasi, NUUz, TashGTU zones neighborhoods.

TashCHP (M-0), March 26 — design temperature, April 14, 21 — pressure testing

Sharafa Rashidova St., Babura, Shota Rustaveli, Glinki, Bogibоston, Arnasay, Katta Chilanzar, Afrosiab, Aybek, Avliyoata, Mirabadskaya, Fidokor, Shakhdzhakhon, Dzhamshida Shoshi, Abdulla Avloni, Belarуk, Imom at-Termezi, Urikzor, 5th Bogtepa Lane, 1st Zhiydazor Lane, Yakuba Kolosa, Chimkentskaya, Buyuk Turon, Mukimi, Seulskaya, Aksiya, Choponota, Nurafshon, Gulkhaniy, Lutfi, Bogiston, Samarkand Darvoza, Ts-7, Aktepe, Chilanzar quarters 1–5, 7, E, I, Aktepe microdistrict neighborhoods.

CHP (M-5.8), March 26 — design temperature, April 10, 17 — pressure testing

Amir Temur and Mustaqillik Avenues, Navoi St., Babura, Glinki, Kumarуk, Yakhyo Gulyamova, Buyuk Turon, Istikbol, Zarafshan, Makhtumkuli, Islama Karimova, Bukhara, Istiklol, Sadika Azimova, Saida Baraka, Matbuotchilar, Sayilgokh, Shastri, Elbek, Kichik Khalka Yuli, Shakhrisabz, Tarasa Shevchenko, Nukus, Aybek, Kichik Beshagach, Abdulla Kakkhara, Geidara Alieva, Oltin Vodiy, Fidokor, Avliyoata, Moshtabib, Mirabаd, Ts-1, 2, 4, 5, 7, Uchuvchilar Shaharchasi, Kushbegi, Bashlyk neighborhoods.

Boiler House "Vodnik", April 20, 27 — pressure testing

Khusayn Boykaro St., "Vodnik" neighborhood zones.

Boiler House "Sanoatenergo", April 21, 28 — pressure testing

"Stroitel" neighborhood.