Dear consumers of Veolia Energy Tashkent! We would like to remind you of our digital services and other types of services available to you.
1. Online Payments Heating service payments are currently available through all major payment platforms in the personal account on the veoliaenergy.uz website. Additionally, payments can be made at bank teller windows in the district offices of "Teplosbit." Please let us know in more detail what types of issues you have encountered with online payments, and we will review them thoroughly.
2. Digital Services and Consumer Interaction Through the personal account, consumers can:
3. Smart Meter Installation Since December 2024, a smart meter installation program has been gradually rolled out across Tashkent. These meters automatically transmit readings without any action required from consumers. Installation is carried out free of charge as part of a 4-year investment program. Currently, some readings are already being transmitted automatically. A full transition to automatic meter reading is planned by the end of 2028, in accordance with the investment program, as it involves the phased modernization of infrastructure and installation of additional equipment. Once all work is completed, the meter reading process will be fully automated.
4. Instant Billing An instant calculation system has been introduced, whereby consumption calculation and balance updates are performed immediately after meter readings are submitted. This means consumers can see their current balance and charges in real time, without waiting for the end of the billing period. This approach improves billing transparency and allows consumers to promptly monitor their consumption and payments.
5. Separate Billing by Service Type In the personal account, charges are displayed separately for each type of utility service — heating and hot water supply are shown individually. This allows consumers to clearly see which service they are being charged for and in what amount. It simplifies understanding of the payment structure and eliminates the merging of different services into a single sum. Separate display also makes it easier to verify the accuracy of charges and carry out reconciliation when questions arise, thereby increasing overall billing transparency.